Austin Water launches analytics and customer engagement programme

SMART ENERGY INTERNATIONAL | In the US state of Texas, Austin Water has partnered with WaterSmart and Aclara to improve management of its water network and to enhance customer engagement.

WaterSmart is providing the utility with an online or mobile customer platform on which consumers can access detailed information regarding their water usage. Consumers can also use the platform to pay bills online or access water-saving tips.

The water company will leverage the platform to optimise management of its water resources and infrastructure.

The utility will also use the platform to provide its customers with leak alerts, high bill notifications, up-to-date news, and rebates.

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